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Customer Help Centre Warranties & Returns

Warranties & Returns

All products purchased from dreamfarm.com are covered by a 3-year manufacturing warranty under normal domestic use. 

What exactly does that mean?

If, within 3 years of your purchase, a product you buy from dreamfarm.com breaks or stops working because of a manufacturing fault, we will:

  1. replace your product where possible; or
  2. where a replacement is not available, provide an equivalent product of comparable function and value; or
  3. where an equivalent is not available, provide a gift voucher for the purchase value to be redeemed at dreamfarm.com; or
  4. where none of the above solutions are possible or appropriate, provide a full refund.

Simply send us your dreamfarm.com order number via our contact form or to [email protected], or reply to your Dreamfarm order confirmation email, and let us know what the issue is. Our Customer Experience team will be more than happy to help!

If you have an issue with a Dreamfarm product purchased via another online store or physical retailer, please return it to your point of purchase for a refund or replacement.

What does this warranty not cover?

  1. Damage from ordinary wear and tear, such as scratches, dents, food stains or discolouration or other damage that does not impair the function of the product.
  2. Damage due to improper handling, accident, abuse, misuse, fire, neglect, corrosion, modification, exposure to extreme temperatures, or failure to follow the manufacturer’s use and care instructions as listed on the product packaging and product pages of dreamfarm.com.
  3. Damage or breakage due to dropping or impact.
  4. Minor imperfections or blemishes due to variations in timber, paint, enamel, metals, plastic, silicone, ceramic, or glass.
  5. Replacement of products outside the USA, Australia or New Zealand. Warranty claims outside these countries will be at Dreamfarm’s discretion, or that of the local Dreamfarm distribution partner.
  6. Surface damage due to chemical interaction or cleaning agents including but not limited to scouring pads, abrasive cleaners or automatic dishwashers.
  7. Cuts and tears created by knives, blender blades or any other sharp objects, including teeth. We know how Mini Supoon makes a great teether!
  8. Replacement of sets, only the faulty part or item will be replaced, not the entire set.
  9. Use other than for the product’s intended purpose, including use other than normal domestic use.

Change of Mind Returns Policy

If you have changed your mind about your Dreamfarm purchase, we will happily refund or exchange your purchase provided that:

  1. You provide a proof of purchase from dreamfarm.com.
  2. You return the item to us within 30 days of purchase.
  3. The item is unused and in its original condition.
  4. The item is still in its complete packaging and the packaging is not damaged in any way.
  5. You have contacted us at [email protected] and obtained a Returns Authorization Number prior to shipping the item back to us

Please note:

  1. The original shipping costs for change of mind returns will not be refunded.
  2. The cost of returning the item to be refunded will be born by the customer.
  3. All change of mind returns are at the discretion of Dreamfarm and will not be issued until the goods have been received and inspected.
  4. Change of Mind Returns will not be processed without a Returns Authorization Number.

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