How We Protect Your Personal Information and Your Rights
Last Updated: July 2025
Here at Dreamfarm (dreamfarm.com), we value your privacy and are seriously committed to protecting your personal information. This Privacy Policy applies to the products offered by Dreamfarm and clearly outlines how we collect, use, and share the information you provide to us, whether you are visiting our website by any means, making a purchase, or contacting us directly via email or over the phone. Our commitment to your safety means that we will not sell any personal identifiable information to any third party. By visiting www.dreamfarm.com, you are agreeing to and accepting the practices described in this Privacy Policy.
If you have any questions about this Privacy Policy, please feel free to get in touch with us at:
Dreamfarm
Attn: Privacy Matters
9 Amy Street
Albion, QLD 4010
Australia
eMail: customerservice@dreamfarm.com
Information Collection
Dreamfarm collects personally identifiable and non-personal information directly from you, automatically through your use of our website, and from third-parties.
Information you provide:
- Name,
- Email address,
- Mailing address,
- Including Zip code.
- Phone number,
- Payment information,
- We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
- Information concerning your demographic details,
- E.g. Age, gender, interests, occupations, and other demographic information
- And any additional information you submit through forms or Customer Experience channels.
Dreamfarm also receives and records server logs sent from your browser, including cookies and similar technologies to collect data. You can control cookie settings through your browser preferences.
Information Automatically Collected:
- IP address,
- Timezone and location data,
- Browser type and version,
- Session duration and page interaction data,
- Cookie data,
- Clickstream data,
- E.g. Pages viewed & referring URLs - including email marketing links
- And device identifiers.
- E.g. Operating systems, device type, etc.
The information Dreamfarm collects helps us better understand what our customers would like to see from us. We may use the information we collect internally to provide, maintain, protect, and improve our services (including marketing and advertising), to develop new services, or to troubleshoot website issues should you experience any. We will protect the rights or property of Dreamfarm and our users. This is why, if we use any of this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
If, at any time, you do not wish to receive marketing offers or other emails from us, you can always opt out (remove yourself from) our mailing list by clicking the ‘Unsubscribe’ link provided at the bottom of all of our marketing emails sent to you, or by sending an e-mail to our Customer Experience Team at customerservice@dreamfarm.com. Please note that we will continue to send necessary communications related to your orders or account(s) with us.
We do not sell personal information to third-parties. Our website may include links to other websites - We are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit. The inclusion of any link to such sites does not imply endorsement, sponsorship, or recommendation by Dreamfarm of the site. Dreamfarm is not responsible for the content, accuracy, legality, or reliability of any third-party websites linked on our site. We do not guarantee that these external sites meet any particular standards, including compliance with applicable laws or intellectual property regulations. The inclusion of any link does not imply endorsement or approval of the linked website or its content.
We are also not liable for any transmission received from these third-party websites, including webcasting or other forms of communication. Accessing and relying on information from third-party websites is done at your own risk. You assume full responsibility for any outcomes that may result from using such sites.
We use Google Analytics to help us understand how visitors engage with our website. Google Analytics collects information such as how often users visit the site, which pages they visit, how long they stay, and what websites or search terms refer them to us. This data helps us analyze trends, monitor performance, and improve our website’s content and user experience. Google Analytics collects only anonymized IP addresses and does not provide us with personally identifiable information - Or vice-versa. The data is transmitted to and stored by Google on servers in the United States and is subject to Google’s privacy policies.
You can opt out of Google Analytics tracking by adjusting your browser settings to restrict cookies or contacting Google.
Your information may be stored and processed outside your country of residence, including in the U.S. and Australia. To do this, we employ robust and organizational measures to secure your data, including the implementation of safeguards, such as contractual clauses and encryption, to ensure your data remains protected.
We use Secure Sockets Layer (SSL) technology, which provides the highest level of security currently available for secure transactions, to encrypt all of your Personal Information before it is transmitted to us. Encrypted information cannot be read or recorded as it travels over the Internet. You can tell you are sending information securely by the unbroken key icon or closed lock icon that should appear at the bottom of your Internet browser’s window - This depends on the browser you are using. These icons will appear when you are placing an order on our Website. In addition, you will see our site address change slightly to indicate a secure server connection is being used (from http: to https:).
We restrict access to information to Dreamfarm employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Information Usage
Dreamfarm may use your collected information to:
- Process and fulfil orders from our website,
- Provide customer support,
- Communicate with you,
- Including sending newsletters or promotional content - should you choose to opt in
- Improve our website, services, and product offerings,
- Detect and prevent fraud or security issues,
- And comply with legal obligations.
For users in the EU/EEA, we process your collected personal and non-personal data under one or more of the following legal bases:
- Your consent
- We require opt-in consent for the sharing of any sensitive personal information,
- Performance of a contract,
- We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures
- Legal obligations,
- We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:
- Satisfy any applicable law, regulation, legal process or enforceable governmental request,
- Enforce applicable Terms of Service, including investigation of potential violations thereof,
- Detect, prevent, or otherwise address fraud, security or technical issues, or
- Protect against harm to the rights, property or safety of Dreamfarm, its users or the public as required or permitted by law.
- And other legitimate interests.
- We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:
If Dreamfarm becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different Privacy Policy.
Rights to Your Data
Depending on your location, you may have rights including:
- Accessing your data,
- Correcting or updating your information,
- Deleting your data,
- Objecting to or restricting processing,
- Withdrawing consent,
- And data portability.
To exercise any of these rights, please contact us at customerservice@dreamfarm.com.
Our Intellectual Property
All content on the Dreamfarm website, including but not limited to:
- Text,
- Images,
- Graphics,
- Designs,
- Logos,
- Icons,
- Trademarks,
- Product concepts,
- Processes,
- And technologies…
Is property of Dreamfarm, its licensors, or the original content creators. These materials are protected by copyright, trademark, patent, and other intellectual property laws. No rights or licenses to use any of these assets are granted to you, either implicitly or explicitly.
You are permitted to copy materials from this site solely for personal, non-commercial use in evaluating, learning about, or purchasing Dreamfarm products. Any other use (including reproduction, modification, distribution, transmission, public display, or republication) is strictly prohibited without prior written permission from Dreamfarm.
The following actions are expressly prohibited:
- Direct linking, deep linking, or framing of our site,
- Page-jacking or meta-tagging our content,
- And using robots, spiders, or any automated tools to access, scan, or copy our website.
Unauthorized use of any material from this site may violate applicable laws, including those governing copyright, trademark, privacy, publicity, and communications.
If you make a copy of permitted content, you must retain all copyright, trademark, and proprietary notices as originally included. Use of any Dreamfarm materials on other websites or in networked environments is not allowed without written consent.
Children’s Privacy
Dreamfarm is committed to protecting the privacy of children. Our website is not directed at children under 13. We do not knowingly collect data from children. If we discover that we have collected information from a child, we will delete it promptly. We recommend that children under the age of 13 obtain the consent of their parent or guardian before submitting any information to Dreamfarm. If you are under 18, you may use www.dreamfarm.com - only with the involvement of a parent or guardian.
Changes to this Policy
We may update this policy from time to time. We will post any changes here and update the “Effective Date” above, so you stay informed. Significant changes will be communicated via. email or site notification where appropriate.
Thank you for your trust in Dreamfarm. We are committed to safeguarding your privacy and delivering a safe online experience for all of our customers.
